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Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call.

Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam. For more information, visit www.scamshield.gov.sg (opens in new tab).

Anti-Money Laundering / Countering the Financing of Terrorism Division
Scam Advisories

Reports of Government Official Impersonation Scam (GOIS) Involving Physical Mules

7 July 2025

Beware of Impersonation Scams to protect your customers.

Dear Regulated Dealers

We would like to alert you to the Police’s reminder for vigilance against government official impersonation scams ("GOIS") involving physical collection of monies or gold bars from scam victims (opens in new tab). Since June 2025, at least 80 cases were reported with total losses amounting to at least $6.7 million. In this scam variant, victims would receive unsolicited calls from scammers impersonating officials from banks (e.g. DBS, Maybank), financial institutions (e.g. NTUC, UnionPay) or government agencies (e.g. ICA).

The scammers would claim that victims had:

(i) conducted banking or financial transactions;
(ii) outstanding premiums associated with a new or expiring insurance policy under victim’s name; or
(iii) phone numbers (or other personal/banking information) registered under victim’s details that were found to be involved in fraudulent activities.

When victims denied performing such transactions, they would be transferred to another scammer claiming to be a government official (e.g. MAS, SPF, Ministry of Law, foreign police). This scammer would accuse victims of being involved in criminal activities (e.g. money laundering). The scammers would then ask victims to withdraw monies, purchase gold bars or declare valuables owned (e.g. jewellery, luxury watches) and meet unknown subjects to hand over these valuables for investigation purposes. In some cases, victims were instructed to place the valuables in discreet locations for unknown subjects to collect.  Victims would realise that they had been scammed when the scammers become uncontactable or when they seek verification with SPF.

To protect your customers, please remain vigilant of suspicious transactions, such as:

  • Elderly customers making unusually large purchases (e.g. jewellery, luxury watches)

  • Customers appearing distressed or receiving phone calls while making purchases

  • Customers refusing to provide information on the reason for the purchases

  • Customers appearing to be in a hurry to complete the transactions

  • Customers seeking to complete the transactions without giving due consideration to what they are purchasing (e.g. value, design)

Singapore Police Force poster warning about impersonation scams, listing four things government officials will never do by phone.

If you observe any suspicious behaviour, please alert your nearest Neighbourhood Police Centre. If you have any information relating to such crimes or if you are in doubt, please call the Police Hotline at 1800-255-0000, or submit it online at www.police.gov.sg/i-witness (opens in new tab). All information will be kept strictly confidential. If you require urgent Police assistance, please dial ‘999’.

Your cooperation is invaluable in preventing such scams and protecting vulnerable members of our community.